109 lines
4.9 KiB
Smarty
109 lines
4.9 KiB
Smarty
{if $errormessage}
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{include file="$template/includes/alert.tpl" type="error" errorshtml=$errormessage}
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{/if}
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<form method="post" action="{$smarty.server.PHP_SELF}?step=3" enctype="multipart/form-data" role="form">
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<div class="row">
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<div class="form-group col-sm-4">
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<label for="inputName">{$LANG.supportticketsclientname}</label>
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<input type="text" name="name" id="inputName" value="{$name}" class="form-control{if $loggedin} disabled{/if}"{if $loggedin} disabled="disabled"{/if} />
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</div>
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<div class="form-group col-sm-5">
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<label for="inputEmail">{$LANG.supportticketsclientemail}</label>
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<input type="email" name="email" id="inputEmail" value="{$email}" class="form-control{if $loggedin} disabled{/if}"{if $loggedin} disabled="disabled"{/if} />
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</div>
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</div>
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<div class="row">
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<div class="form-group col-sm-10">
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<label for="inputSubject">{$LANG.supportticketsticketsubject}</label>
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<input type="text" name="subject" id="inputSubject" value="{$subject}" class="form-control" />
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</div>
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</div>
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<div class="row">
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<div class="form-group col-sm-3">
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<label for="inputDepartment">{$LANG.supportticketsdepartment}</label>
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<select name="deptid" id="inputDepartment" class="form-control" onchange="refreshCustomFields(this)">
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{foreach from=$departments item=department}
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<option value="{$department.id}"{if $department.id eq $deptid} selected="selected"{/if}>
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{$department.name}
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</option>
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{/foreach}
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</select>
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</div>
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{if $relatedservices}
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<div class="form-group col-sm-5">
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<label for="inputRelatedService">{$LANG.relatedservice}</label>
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<select name="relatedservice" id="inputRelatedService" class="form-control">
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<option value="">{$LANG.none}</option>
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{foreach from=$relatedservices item=relatedservice}
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<option value="{$relatedservice.id}"{if $relatedservice.id eq $selectedservice} selected="selected"{/if}>
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{$relatedservice.name} ({$relatedservice.status})
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</option>
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{/foreach}
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</select>
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</div>
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{/if}
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<div class="form-group col-sm-3">
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<label for="inputPriority">{$LANG.supportticketspriority}</label>
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<select name="urgency" id="inputPriority" class="form-control">
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<option value="High"{if $urgency eq "High"} selected="selected"{/if}>
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{$LANG.supportticketsticketurgencyhigh}
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</option>
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<option value="Medium"{if $urgency eq "Medium" || !$urgency} selected="selected"{/if}>
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{$LANG.supportticketsticketurgencymedium}
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</option>
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<option value="Low"{if $urgency eq "Low"} selected="selected"{/if}>
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{$LANG.supportticketsticketurgencylow}
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</option>
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</select>
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</div>
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</div>
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<div class="form-group">
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<label for="inputMessage">{$LANG.contactmessage}</label>
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<textarea name="message" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="client_ticket_open">{$message}</textarea>
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</div>
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<div class="row form-group">
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<div class="col-sm-12">
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<label for="inputAttachments">{$LANG.supportticketsticketattachments}</label>
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</div>
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<div class="col-sm-9">
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<input type="file" name="attachments[]" id="inputAttachments" class="form-control" />
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<div id="fileUploadsContainer"></div>
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</div>
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<div class="col-sm-3">
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<button type="button" class="btn btn-default btn-block" onclick="extraTicketAttachment()">
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<i class="fas fa-plus"></i> {$LANG.addmore}
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</button>
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</div>
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<div class="col-xs-12 ticket-attachments-message text-muted">
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{$LANG.supportticketsallowedextensions}: {$allowedfiletypes} ({lang key="maxFileSize" fileSize="$uploadMaxFileSize"})
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</div>
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</div>
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<div id="customFieldsContainer">
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{include file="$template/supportticketsubmit-customfields.tpl"}
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</div>
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<div id="autoAnswerSuggestions" class="well hidden"></div>
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<div class="text-center margin-bottom">
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{include file="$template/includes/captcha.tpl"}
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</div>
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<p class="text-center">
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<input type="submit" id="openTicketSubmit" value="{$LANG.supportticketsticketsubmit}" class="btn btn-primary disable-on-click{$captcha->getButtonClass($captchaForm)}" />
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<a href="supporttickets.php" class="btn btn-default">{$LANG.cancel}</a>
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</p>
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</form>
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{if $kbsuggestions}
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<script>
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jQuery(document).ready(function() {
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getTicketSuggestions();
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});
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</script>
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{/if}
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